Which Products Are Eligible for a Refund?

Our 100% Money Back Guarantee applies to:

  • Original Plush Clones
  • Therapeutic Plush Clones (formerly called Warmables)
  • Huggable Plush Clones
  • Golf Club Headcovers
  • Plush Slippers
  • Plush Bobbleheads
  • Plush Magnets
  • Custom Charm Necklaces
  • Engraved Pet Portrait Necklaces
  • Photo Memory Necklaces
  • Adjustable Photo Memory Bracelets
  • Classic Photo Memory Bracelets

These same products are also eligible for alterations.

Related articles

Which Products Are Eligible for Alterations? I'm Not Happy With My Cuddle Clone — What Are My Options? Do I have to choose between an alteration and a refund? What Is the Replacement Policy for Products Not Covered by the Money Back Guarantee? What Is the 100% Money Back Guarantee?

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