You can check your order status at any time by logging into your account on our website. Once your order ships, we'll email you a tracking number so you can follow its journey.

If you have any questions along the way, our Customer Care Team is always happy to help at info@cuddleclones.com.

Cuddle Clones Gift Cards are available in denominations from $25 to $300 and are delivered electronically immediately after purchase.

Gift cards make the perfect present, allowing your recipient to create a custom keepsake celebrating their beloved pet.

Coupon codes can be applied during checkout from the cart page.

Gift card codes are entered during checkout on the payment page.

Please note:

• Only one coupon code may be used per order.
• Multiple gift cards may be applied to a single purchase.

Yes! We proudly ship many of our products worldwide, including:

• Plush Cuddle Clones
• Therapeutic Clones
• Huggable Clones
• Golf Club Headcovers
• Plush Slippers
• Plush Bobbleheads
• Plush Magnets
• Pajamas
• Robes

Please note that international orders may be subject to import taxes, customs duties, or other fees. While we do our best to estimate these costs during checkout, additional charges may apply and are the responsibility of the customer.

The quality of your photos plays the biggest role in creating an amazing custom product.

For Plush Cuddle Clones, we recommend reviewing our How to Customize Your Perfect Plush Clone guide before placing your order. It explains exactly which photos and details help our artists create the closest possible likeness.

For all other custom products, we recommend:

• Clear, close-up photos of your pet
• One pet per photo
• High-resolution images taken in natural lighting
• Unedited photos without filters whenever possible

Every order is carefully reviewed by our design team before production begins.

If we need additional photos or information, we'll contact you by both email and text message. If we don't receive a response after multiple attempts, we'll either proceed with the information originally provided (for Plush Cuddle Clones) or issue a gift card for the full purchase amount on eligible printed products so you can reorder when you're ready.

We're happy to help!

If you're unsure about photos, customization options, or which product is right for you, please contact our Customer Care Team through our Contact Us page or email us at info@cuddleclones.com.

Yes! We proudly ship many of our products worldwide, including:

• Plush Cuddle Clones
• Therapeutic Clones
• Huggable Clones
• Golf Club Headcovers
• Plush Slippers
• Plush Bobbleheads
• Plush Magnets
• Pajamas
• Robes

Please note that international orders may be subject to import taxes, customs duties, or other fees. While we do our best to estimate these costs during checkout, additional charges may apply and are the responsibility of the customer.

Yes. Expedited Shipping options are available at checkout for eligible products.

Once your order has been created and prepared for shipment, you'll receive a tracking number by email. Tracking updates will begin once your package has been transferred to the shipping carrier.

We partner with trusted shipping carriers, including:

• DHL Express
• DHL eCommerce
• USPS
• FedEx

The shipping carrier used for your order depends on your destination and the product you've ordered. Once your order ships, you'll receive a tracking link by email.

Shipping costs vary depending on the product, shipping destination, and shipping method selected. Your shipping cost will be calculated automatically during checkout.

Orders are shipped in eco-friendly, multi-layered protective packaging featuring the Cuddle Clones logo.

Not always.

Many of our products are handcrafted using different production processes and timelines. To get your items to you as quickly as possible, products within the same order may ship separately as soon as each one is completed.

You'll receive tracking information for each shipment.

Estimated production times vary by product. Current standard production estimates are:

• Plush Cuddle Clones: 8 weeks
• Pajamas & Robes: 4 weeks
• Knit Sweaters, Blankets & Pillows: 3–4 weeks
• Jewelry: 2–3 weeks
• Other Accessories: 2–3 weeks

Shipping time is additional and depends on the shipping method selected.

Please refer to each product page for the most up-to-date production estimate.

Your estimated delivery date is based on two parts:

Production Time — the time it takes our artists and production team to create your custom product.

Shipping Time — the time it takes your completed order to travel to your delivery address.

For example:

• Standard Plush Creation: approximately 8 weeks
• Standard U.S. Shipping: approximately 1–2 weeks

Your exact timeline will depend on the product ordered and any Rush Creation or Expedited Shipping options selected.

Rush Creation prioritizes your order in our creation queue, allowing your custom item to be completed faster than our standard production timeline.

For Plush Cuddle Clones, Rush Creation options may include:

• 2-week creation
• 4-week creation
• 6-week creation

Availability may vary depending on the season and current production capacity.

Rush Creation can be selected during checkout and, in many cases, may be added within three days of placing your order by contacting our Customer Care Team.

Please note that Rush Creation speeds up the creation of your item only. Shipping time is separate and depends on the shipping method selected.

If your order qualifies for a refund under our 100% Money Back Guarantee, any Rush Creation fee you purchased will also be refunded.

No.

Rush Creation speeds up the creation of your custom product.

Expedited Shipping speeds up the delivery of your completed order after it has been created.

These services can be purchased separately or together for the fastest possible delivery.

Yes.

Expedited Shipping options are available for many international destinations during checkout.

Available options vary by destination and product. Production time and shipping time are calculated separately, so your estimated delivery date will depend on both.

We recommend ordering as early as possible, especially during busy holiday seasons.

If you're ordering close to a special occasion, Rush Creation and/or Expedited Shipping may help your order arrive sooner. However, because every item is handcrafted, we recommend allowing extra time whenever possible.

We want you to order with complete confidence. If you're not completely satisfied with your eligible product, we'll provide a 100% refund.

Our handcrafted products are made with premium materials and incredible attention to detail, and we're proud to stand behind every order.

For international orders, please see "Does the Money Back Guarantee apply to international orders?" below for important information regarding taxes, duties, and shipping charges.

Our 100% Money Back Guarantee applies to:

• Plush Cuddle Clones
• Therapeutic Clones
• Huggable Clones
• Golf Club Headcovers
• Plush Slippers
• Plush Magnets
• Plush Bobbleheads
• Jewelry products

You may request a refund within 30 days of receiving your item.

Simply contact our Customer Care Team at info@cuddleclones.com, and we'll guide you through the process.

If your Plush Cuddle Clone doesn't quite meet your expectations, we're here to help.

Our talented artists can work with you to make adjustments that better capture your pet's unique appearance and personality through our complimentary alteration process.

If you would prefer a refund instead, or if you're still not completely satisfied after an alteration, you may request a refund within 30 days of receiving your item under our 100% Money Back Guarantee.

No.

You're welcome to request a complimentary alteration if you'd like us to refine your Plush Cuddle Clone, or you may request a refund within 30 days of receiving your item.

Requesting or receiving an alteration does not affect your eligibility for our 100% Money Back Guarantee.

Simply contact our Customer Care Team at info@cuddleclones.com within 30 days of receiving your item.

We'll walk you through the next steps and make the process as simple as possible.

Yes. Our Money Back Guarantee is available for eligible international orders.

For international orders, your refund covers 100% of the purchase price of your eligible product. Import taxes, customs duties, and shipping charges are non-refundable.

If you purchased Rush Creation, that fee will be refunded as part of your refund.

No.

Our Money Back Guarantee is designed to be simple and transparent. If your eligible product isn't right for you, just contact us within 30 days of delivery, and we'll take care of the rest.

Our complimentary Plush Alteration Process is designed to make small refinements that help your Cuddle Clone better capture your pet's unique appearance and personality.

If you'd like an alteration, simply contact our Customer Care Team within 30 days of receiving your item. We'll review your feedback and work directly with our artists to make the requested adjustments whenever possible.

Our Plush Alteration Process is available for:

• Plush Cuddle Clones
• Therapeutic Clones
• Huggable Clones
• Golf Club Headcovers
• Plush Slippers
• Plush Bobbleheads
• Plush Magnets
• Plush Portraits

Simply contact our Customer Care Team at info@cuddleclones.com within 30 days of receiving your item.

Please include:

• Photos of the item you received
• Photos of your pet for comparison
• A brief description of the specific changes you'd like us to make

Providing clear feedback helps our artists make the best possible refinements.

We've designed our alteration process to be simple, collaborative, and focused on making sure you love your Cuddle Clone.

Here's what you can expect:

1. Contact our Customer Care Team within 30 days of receiving your item.
2. Share your feedback, along with photos of your Cuddle Clone and your pet, so our artists understand the changes you'd like to see.
3. Send your item to our headquarters so our artists can begin the alteration.
4. Our artists carefully complete the requested refinements using your feedback and reference photos.
5. Review your alteration preview. Before we ship your updated item, we'll email you photos of the completed alteration for your approval.
6. Approve your updated Cuddle Clone. Once you approve the preview, we'll ship your altered item back to you.

Our goal is to make the process as smooth and collaborative as possible while ensuring your Cuddle Clone captures your pet as accurately as possible.

Once your item has been received at our headquarters, alterations typically take approximately 6–8 weeks to complete.

We'll keep you updated throughout the process.

We're committed to making sure you love your altered Cuddle Clone.

Our Customer Care Team works closely with our artists by providing your feedback, comparison photos, and detailed notes to help ensure the requested changes are made.

Before we ship your altered item back to you, we'll send you photos of the completed alteration for your approval. This gives you the opportunity to review the updated item and confirm you're happy with the changes before it leaves our facility.

The alteration process is intended to refine the handcrafted details of your item—it isn't designed to change the original customization choices made when the order was placed.

Changes to selections such as:

• Eye color
• Body position
• Ear position
• Tail position
• Tongue position

are generally not available through the alteration process.

Many customers choose an alteration because it allows our artists to make thoughtful refinements while preserving the handcrafted piece created specifically for their pet.

An alteration may be a great option if you'd like to:

• Refine specific facial or body features
• Improve certain markings or details
• Better capture your pet's unique personality
• Preserve the sentimental value of your original handcrafted keepsake

Our goal is always to help create a keepsake you'll treasure for years to come.

Yes.

If you've requested an alteration and are still not completely satisfied, you may still request a refund within 30 days of receiving your item under our 100% Money Back Guarantee.

We accept all major credit cards, including:

• Visa
• Mastercard
• American Express
• Discover

We also accept:

• PayPal
• Shop Pay
• Shop Pay Installments (where available)

Because every Cuddle Clones product is custom-made just for you, payment is collected at the time your order is placed.

No. We do not store your credit card or payment information.

Yes! Shop Pay Installments allows eligible customers to split their purchase into convenient installment payments or pay in full at checkout.

Availability is determined by Shop Pay during checkout.

Shop Pay does not charge interest, late fees, or additional fees for eligible installment plans.

You can also pay off your balance early without penalty.

Please note that missing or making late payments may affect your eligibility to use Shop Pay Installments in the future.

For complete details, please refer to Shop Pay's terms and conditions.

Applying for or using Shop Pay Installments does not affect your credit score.

However, missed or late payments may impact your future eligibility to use Shop Pay Installments.

For complete details, please refer to Shop Pay's terms and conditions.

No problem!

Your username is the email address associated with your Cuddle Clones account.

If you've forgotten your password, simply visit the Login page and select Forgot your password? to reset it.

Please contact our Customer Care Team at info@cuddleclones.com with both your current and new email addresses.

We'll be happy to update your account information for you.

Note: Your account email address is different from your shipping address. If you need to update your shipping address for an existing order, please contact our Customer Care Team as soon as possible.

If you're experiencing any issues using our website, please contact our Customer Care Team.

We'll be happy to help.

Orders may be cancelled for a full refund before they enter production.

If your order includes Rush Creation, that fee is also refundable if your cancellation request is made before production begins.

To request a cancellation, please contact our Customer Care Team as soon as possible.

Our return policy depends on the product you've ordered.

Eligible products are covered by our 100% Money Back Guarantee, which allows you to request a refund within 30 days of receiving your item.

Please see our 100% Money Back Guarantee section for complete details, including eligible products and important information for international orders.

If you have any questions, our Customer Care Team is always happy to help.

A Plush Cuddle Clone is a handcrafted, one-of-a-kind plush replica created to capture the unique appearance and personality of your beloved pet.

Every Plush Cuddle Clone is individually handcrafted using premium materials and customized using the photos and information you provide.

Every Plush Cuddle Clone is handcrafted specifically for your pet, so sizes may vary slightly.

The size chart below provides general guidelines based on typical breed proportions and is intended as a helpful reference. Because each Plush Cuddle Clone is individually made, exact dimensions may vary.

Our Plush Cuddle Clones are handcrafted using premium synthetic plush materials selected to best match your pet's unique coat.

The most common materials we use include polyester and acrylic. We also use water-based airbrushing techniques to recreate subtle markings and color variations.

All materials used in our Plush Cuddle Clones meet strict safety and quality standards.

To keep your Plush Cuddle Clone looking its best, we recommend keeping it clean and dry.

Because each Plush Cuddle Clone is hand-finished using water-based airbrushing techniques, excessive moisture may cause colors to fade over time.

If your Plush Cuddle Clone needs cleaning, we recommend professional dry cleaning whenever possible.

If professional cleaning isn't available, you may:

• Wipe the surface gently with a damp cloth.
• Carefully hand wash using water only (do not use detergent).
• Blow dry the fur immediately after cleaning. Do not allow the Plush Cuddle Clone to air dry while wet.

Please do not machine wash your Plush Cuddle Clone.

Our goal is to create a handcrafted keepsake that closely captures your pet's unique appearance and personality.

The more high-quality photos and details you provide, the more accurately our artists can recreate your pet.

For the best possible results, we recommend reviewing our How to Customize Your Perfect Plush Clone guide before placing your order.

Because every Plush Cuddle Clone is individually handcrafted, each creation is a unique artistic interpretation of your pet rather than an exact replica.

When placing your order, you can choose from the following body positions:

• Sitting
• Standing
• Lying Down

Every Plush Cuddle Clone is highly customizable.

Depending on your pet, you can customize:

• Eye color
• Ear position
• Tail position
• Body position
• Mouth position

You'll also be able to upload multiple photos and provide additional notes to help our artists capture your pet's unique appearance and personality.

Absolutely!

If your pet's species isn't listed, simply select Other when placing your order.

If your pet's breed isn't listed, choose Mixed/Other and include any additional details in the customization notes.

At this time, we aren't able to incorporate real fur into our products.

Our handcrafted Plush Cuddle Clones are created using carefully selected premium synthetic materials that allow our artists to achieve the closest possible likeness while ensuring long-lasting quality and durability.

At this time, we don't offer custom clothing or accessories for Plush Cuddle Clones.

Because each Plush Cuddle Clone is individually handcrafted, we also can't guarantee that clothing designed for your pet will fit your Plush Cuddle Clone.

Every Plush Cuddle Clone is handcrafted by talented artists using the photos and information you provide.

While we strive to capture your pet's unique appearance as accurately as possible, each Plush Cuddle Clone is a handcrafted keepsake rather than an exact replica.

If your Plush Cuddle Clone doesn't quite meet your expectations, our Customer Care Team is here to help. Eligible products include our complimentary alteration process, and if you're still not completely satisfied, you're covered by our 100% Money Back Guarantee. Please see those sections for complete details.

Our Golf Club Headcovers are designed to fit a standard driver and are also compatible with most 3-wood, 5-wood, and 7-wood clubs.

Please note that the smaller the club head, the looser the cover may fit.

At this time, our Golf Club Headcovers are designed specifically to replicate pets and animals.

We aren't able to create custom characters, logos, or other non-pet designs.

Please refer to the sizing chart on the Plush Slippers product page to determine the best size for your order.

At this time, Plush Slippers are available for dogs and cats only.

We currently offer:

Adult Pajamas

• Long Sleeve + Pants
• Short Sleeve + Shorts
• Jogger Set
• Women's Bamboo Pajamas

Kids Pajamas

• Long Sleeve + Pants
• Short Sleeve + Shorts
• Jogger Set

Other Apparel

• Men's Sweatpants
• Men's Sweatshorts
• Dog Pajamas
• Lightweight Robes
• Fleece-Lined Robes

Please refer to the sizing chart available on each product page before placing your order.

You can include up to three pets on each item.

For the best results, please upload one pet per photo.

Our apparel is made using premium fabrics selected for comfort and durability.

• Jogger Sets: 90% polyester / 10% acrylic
• Men's Sweatpants & Sweatshirts: 90% polyester / 10% acrylic
• Adult & Kids Pajamas: 96% polyester / 4% spandex
• Dog Pajamas: 96% polyester / 4% spandex
• Robes: 96% polyester / 4% spandex

Because every item is custom made, refunds and alterations are not available for Pajamas and Robes.

Please refer to our 100% Money Back Guarantee section for a complete list of eligible products.

At this time, Plush Bobbleheads are available for dogs and cats.

Our Plush Bobbleheads measure approximately:

12 cm × 9.5 cm × 19 cm

At this time, Plush Bobbleheads are available in a sitting position only, as shown on the product page.

The head is individually customized to resemble your pet, while the body is color-matched to complement your pet's appearance.

Our talented artists hand-illustrate each pet portrait with care and attention to detail.

Once your artwork is ready, you'll receive a preview by email and text message. You'll have 72 hours to review and approve the artwork or request one complimentary revision.

If we don't hear from you within 72 hours, your artwork will be automatically approved and sent into production.

Our Knit Sweaters are made from a comfortable blend of:

• 55% cotton
• 45% polyester

This combination provides both softness and durability.

We can illustrate pets of all species—from dogs and cats to birds, reptiles, horses, and more.

Each sweater design accommodates up to four colors, including the base color of the sweater.

Our artists use up to three colors to recreate your pet's portrait while maintaining the best possible likeness within the knitting process.

You'll receive an artwork preview before production begins.

For the best results, we recommend submitting:

• High-resolution photos
• Natural lighting (without flash)
• Photos taken at your pet's eye level
• Clear, unobstructed images

Every order is reviewed by our design team. If we need additional photos, we'll contact you before production begins.

Yes.

After placing your order, you'll receive an artwork preview by email.

You'll have 72 hours to approve the artwork or request one complimentary revision before production begins.

Because every sweater is custom made, refunds and alterations are not available.

Please refer to our 100% Money Back Guarantee section for a complete list of eligible products.

For the best results, we recommend submitting:

• High-resolution photos
• Natural lighting (without flash)
• Photos taken at your pet's eye level
• Clear, unobstructed images

Every order is reviewed before production begins. If additional photos are needed, we'll contact you before your order moves into production.

Our Custom Pillow measures:

16" × 16"

Custom Pillow

Our Custom Pillows are made using premium faux suede.

Fleece Blanket

Our Fleece Blankets are made from 100% polyester and feature an ultra-soft Sherpa fleece backing, making them perfect for cozying up at home or taking on the go.

Because every item is custom made, refunds and alterations are not available.

Please refer to our 100% Money Back Guarantee section for a complete list of eligible products.

Cuddle Crate dimensions vary depending on the size of the product being shipped. Available sizes include:

• Small: 16" × 12" × 6"
• Medium: 24" × 11" × 11"
• Large: 26" × 15" × 10.5"

We always use the smallest box that safely fits your order.

No.

Cuddle Crates are shipped using FedEx, which does not deliver to P.O. Boxes.

If a P.O. Box is provided as the shipping address, our Customer Care Team will contact you to request an alternative physical address before your order can be shipped.