Because these items are custom-made just for you, our policy is a little different than it is for Plush Clones.
We’re only able to offer a replacement if your item:
- Arrived damaged
- Has a production error
🕐 To request a replacement, please contact us within 30 days of receiving your item and include:
- A clear photo showing the issue
- A brief explanation of what went wrong
Once we’ve reviewed your request, our team will offer a resolution based on your unique situation.
⚠️ Please note: Since these products are custom-made, they are not eligible for refunds or replacements unless they fall into one of the categories above.
