Returns & Refunds

I'm Not Happy With My Cuddle Clone — What Are My Options? What Is the 100% Money Back Guarantee? Which Products Are Eligible for a Refund? How Do I Request a Refund? How Long Do I Have to Request a Refund? Are Shipping, Rush Fees, Duties and Taxes Refunded? My Item Arrived Damaged or Incorrect — What Should I Do? What Is the Replacement Policy for Non-Plush Products? Does the Money Back Guarantee apply to international orders? Are there any hidden fees or conditions? Do I have to choose between an alteration and a refund?